Compliments, Comments and Complaints

We want to ensure that all of our learners have an excellent experience at Floortrain. As such, we take all complaints extremely seriously and we welcome any opportunity to improve how we work.

You can view our complaints policy, procedure and process by clicking the link below:

Floortrain (GB) Ltd - Complaints Policy & Procedure

If you make a compliment, comment or complaint we will:

  • Listen carefully and acknowledge receipt within 3 working days

  • Deal fairly and sensitive with your concern

  • Take action where appropriate

  • Keep you updated and informed

  • Respect your privacy if requested (sometimes this means we are unable to fully investigate a complaint - we will let you know if this is the case before taking action)

Please complete the form below and include as much information as you can, this will allow us to conduct any required investigations efficiently and effectively. Alternatively you can tell us by sending an email to complaints@floortrain.co.uk.