Compliments, Comments and Complaints
We want to ensure that all of our learners have an excellent experience at Floortrain. As such, we take all complaints extremely seriously and we welcome any opportunity to improve how we work.
You can view our complaints policy, procedure and process by clicking the link below:
If you make a compliment, comment or complaint we will:
Listen carefully and acknowledge receipt within 3 working days
Deal fairly and sensitive with your concern
Take action where appropriate
Keep you updated and informed
Respect your privacy if requested (sometimes this means we are unable to fully investigate a complaint - we will let you know if this is the case before taking action)
Please complete the form below and include as much information as you can, this will allow us to conduct any required investigations efficiently and effectively. Alternatively you can tell us by sending an email to email@example.com.