We want to ensure that all of our learners have an excellent experience at Floortrain, as such we take all complaints extremely seriously.

You can view our complaints policy, procedure and process by clicking the link below:

Floortrain (GB) Limited - Complaints Policy, Procedure and Process 2019

If you make a complaint we will:

  • Listen carefully and acknowledge your complaint within 3 working days

  • Deal fairly and sensitive with your concern

  • Take action where appropriate

  • Keep you updated and informed

  • Respect your privacy if requested (sometimes this means we are unable to fully investigate a complaint - we will let you know if this is the case before taking action)

Please complete the form below and include as much information as you can, this will allow us to conduct our investigation efficiently and effectively. Alternatively you can make a complaint by sending an email to